Email:  pups@kelliacanecorso.com

Monday 13th May 2024

Refund

Refund Policy for Kellia Cane Corsos

At Kellia Cane Corsos, we understand that purchasing a puppy is a significant decision that requires careful consideration. We want our customers to be fully informed and committed to providing a loving and lifelong home for their new family member. Please take the time to read and understand our refund policy outlined below:

1. Commitment to Responsible Decision-Making
Purchasing a puppy should not be an impulsive decision. We emphasize that it is the responsibility of our customers to understand the commitment they are making for the lifetime of the puppy. We encourage prospective buyers to consider the long-term responsibilities and requirements of owning a Cane Corso.

2. Expense and Risk Incurred
Kellia Cane Corsos incurs significant expenses and takes on risks when a puppy leaves our breeding facility. We invest in the health, care, and well-being of our puppies before they go to their new homes. We want to ensure that our puppies are placed in loving and responsible environments.

3. Care and Adjustment Period
We believe that every puppy needs extra care and attention, akin to that of a baby. While we do not loan out puppies, we understand that sometimes customers may realize that they have made a mistake in their purchase decision. We encourage our customers to make every effort to make the relationship work before considering a return or exchange.

4. Return or Exchange
If a customer decides within 48 hours of purchase that they are unable to keep the purchased puppy, we may, at our discretion, allow for an exchange for another puppy one time only. The value of the exchange will be up to the purchase price of the original puppy being returned. Alternatively, a partial refund may be provided; however, it is important to note that we may explain to our customers why a full refund may not be possible.

Please note the following terms and conditions:

  • The 48-hour timeframe starts from the time of purchase.
  • The breeder reserves the right to evaluate the health and well-being of the returned puppy before approving an exchange or refund.
  • The exchanged or refunded puppy must be in the same condition and health as when it left our facility.
  • Any additional expenses incurred, such as transportation costs, will be the responsibility of the customer.

5. Communication and Explanation
We believe in open and honest communication with our customers. If a customer wishes to exercise the return or exchange option, we will explain the specific circumstances and reasons for any limitations on the refund amount. This is to ensure transparency and understanding between the breeder and the customer.

We strive to provide the best possible service and support to our customers. If you have any questions or concerns regarding our refund policy, we encourage you to reach out to us for clarification and guidance.

By purchasing a Cane Corso puppy from Kellia Cane Corsos, you acknowledge and agree to the terms and conditions of this refund policy.

Please consult with us for any further information or clarification regarding this refund policy.